Seven-Day Refund Policy

Seven days. Unconditional refunds.

You can request a refund within seven days of your payment. You do not need to provide a reason. This policy applies to each credit-pack purchase on Ozil Goal Video.

How to request a refund

Email support@ozilgoalvideo.com within seven days of purchase. Include your order reference and the email address used for your account so we can locate the payment. Do not include card details or passwords.

Approved refunds are returned through Waffo to the original payment method. The time for the money to appear depends on the payment provider and your bank. Credits associated with the refunded purchase are adjusted when the refund is processed.

Failed generation credits

A confirmed failed generation returns its 100 credits to your account. This restores your ability to make another attempt; it is separate from a cash refund. A task still processing remains linked to your account for status checks.

To request money back for a purchase, use the seven-day refund process above, whether or not a generation attempt was made.

Help with an order

If you cannot find your order reference, send the account email and approximate payment time to support. We will help identify the transaction.